Shipping
SHIPPING GUIDE
Orders are generally shipped from our distribution centre, which is located in Melbourne, the next working day after full payment is received.
Aussie Homewares is working with three couriers to provide the most efficient delivery service at the most reasonable price.
AUSTRALIA POST
Items that weigh 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.
Each parcel will carry a barcoded address label and you will be able to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.
The below table is for your reference to Australia Post’s expected delivery time.
| Service | Posted for delivery | Delivery by (business day after posting) |
| Regular parcel | Within metropolitan areas of capital cities, or within the same city or town or environs |
3-4 days |
| Between a metropolitan area of a capital city and country locations |
3-4 days | |
| Between country locations | 4-5 days |
| Service | Posted for delivery | Delivery by (business day after posting) |
| Regular parcel | Between Melbourne / Sydney; Melbourne / Canberra; Melbourne / Adelaide |
3-5 days (between metropolitan areas) |
| Melbourne / Brisbane; Melbourne / Tasmania; |
4-8 days (between metropolitan areas) |
|
| To other interstate locations | Please ask at your local |
Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.
FASTWAY COURIERS
For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.
Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.
A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
To track the item that is dispatched width Fastway, please visit http://www.fastway.com.au and use the given tracking number.
ALLIED EXPRESS
Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.
Each parcel will carry a barcoded address label and you will be able to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.
Allied Express requires a consignment note and the postcode of the destination to track the item at http://alliedexpress.com.au/ or call 131373 for more queries.
TOLL
Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.
Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.
A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.
With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
If there are any address discrepancies with your order the product is returned us, a customer care team
member will be in touch. A re-delivery cost will occur for any products that are returned to us.
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick
up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, the arrangement will be made in advance to ensure
your item arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
HOW LONG DOES IT TAKE TO SHIP TO MY CUSTOMERS?
The estimated delivery time frames are:
For customers in VIC, approximately 3 - 5 working days;
For customers in NSW, SA, ACT, approximately 4 - 8 working days;
For customers in QLD, NT, WA and TAS, approximately 7 - 10 working days.
NOTE:
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working day after receipt of cleared payment).
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee neither.
Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
| State | Postcode | Suburb |
| SA | 5701 | WOOLUNDUNGA |
| WA | 6740 | DRYSDALE RIVER |
| WA | 6740 | MITCHELL PLATEAU |
| WA | 6740 | OOMBULGURRI |
| WA | 6740 | KALUMBURU |
| WA | 6740 | PRINCE REGENT RIVER |
| WA | 6740 | WYNDHAM |
| WA | 6743 | WARMUN |
| WA | 6743 | CAMBRIDGE GULF |
| WA | 6743 | LAKE ARGYLE |
| WA | 6743 | DURACK |
| WA | 6743 | GIBB |
| WA | 6743 | KUNUNURRA |
| TAS | 7151 | HEARD ISLAND |
| TAS | 7151 | DAVIS |
| TAS | 7151 | MAWSON |
| TAS | 7151 | MACQUARIE ISLAND |
| TAS | 7151 | MCDONALD ISLANDS |
| TAS | 7151 | CASEY |
| State | Postcode |
| NT | 0800-0999 |
| NSW | 2641,2717, 2831, 2898, 2899 |
| QLD | 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959 |
| QLD | 4806-4899, 4900-4999, 9960-9999 |
| SA | 5701 |
| WA | 6055 |
| TAS | 7151 |
| WA | 6215-6699 |
| WA | 6700-6799 |
Abi A
I don't usually write reviews, but after ordering 2 x bar stools, I felt compelled. They feel really nice, great quality and suuuper comfortable. 10/10 recommend the Ruby Bar Stools!
Marcelle P
I'm currently using this chair in my office. It is a lot more comfortable than my previous chair. I love the colour, brightens up my day. I have not fully used all the functions as yet. The massage option is ok, for the price it is acceptable.
02 Sept 2021
Tilly N
Purchased for my desk while using my laptop. Had to construct it on arrival. Very easy to read instructions and assembly. After completing, extremely comfortable.
22 Aug 2021
David C
It was a rewarding experience to put it together and see this beautiful unit complete with my TV in my living room. Awesome unit for the price. Thanks
09 Mar 2021
Bobbie S
From buying to transportation and delivery, it was hassle free. The bed took 2 hours to put together , everything was there and it all went smoothly. So happy with every aspect of this purchase. Thank you
13 Oct 2020
Mary S
My table arrived , and I was really excited and also a bit worried. But I need not have , the table is perfect and so beautiful very easy to assemble and everything you need to put it together. I did this on my own. I am saying if you're thinking of buying this beautiful table do it now you'll never regret doing so.
04 Sept 2020
Peggy C
This chair is very comfortable at all times, having the massage sections in it is an added bonus. It's not something that I would use all the time, but a really lovely touch when the back and shoulders are just tired.
02 Sept 2020