Privacy Policy

Privacy Policy

Effective Date: 21 June 2023
Last Reviewed: 16 June 2025

At Aussie Homewares, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website, services, and communications.

---

1. What Information We Collect

We may collect the following types of personal information when you visit our website, place an order, or sign up for emails or promotions:

• Full name

• Email address

• Shipping and billing address

• Contact number

• Payment details (processed securely through third-party gateways – not stored by us)

• Order history and browsing behaviour

• IP address and device information

---

2. How We Collect Information

We collect personal information through:

• Orders and purchases made via our website

• Email sign-ups, competitions, and surveys

• Cookies and website analytics tools

• Customer service interactions (email, phone, or social media)

You can choose to withhold information, but doing so may limit your ability to use certain features or services.

---

3. Why We Collect Your Information

We collect and use your information to:

• Process and deliver your orders

• Provide customer support and updates

• Improve website functionality and user experience

• Notify you about promotions, sales, and new products (with your consent)

• Comply with Australian consumer and tax laws

---

4. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your information to third parties, such as:

• Payment processors and logistics providers (for order fulfilment)

• Service providers assisting with marketing, website hosting, and analytics

• Legal or regulatory bodies where required by law

All third-party providers are required to comply with strict confidentiality and data protection standards.

---

5. Cookies and Website Tracking

We use cookies and similar technologies to:

• Track website traffic and performance

• Save items in your cart

• Tailor your experience and marketing content

You can manage cookie settings through your browser at any time.

---

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. These measures include:

• SSL encryption

• Secure server environments

• Restricted access to customer data

Personal data is stored in Australia or via trusted cloud services with compliant data protection policies.

---

7. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or outdated. To do so, please email us at info@aussiehomewares.com.au.

---

8. Marketing and Opt-Out

If you opt in to receive marketing communications, you can unsubscribe at any time via the link in the email or by contacting us directly.

---

9. Overseas Disclosure

While most of your data is stored in Australia, some third-party service providers (such as email marketing platforms or website hosts) may store data overseas. We take reasonable steps to ensure those providers comply with Australian privacy standards.

---

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website and marked with the effective date.

---

11. Questions or Complaints

If you have a privacy concern, complaint, or would like further information, please contact:

Privacy Officer
Aussie Homewares
📧 info@aussiehomewares.com.au

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.