FAQs

Frequently Asked Questions

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🛍️ About Aussie Homewares

Do you really sell the same stuff as Temple & Webster, Kmart, or Bunnings?
Yes — but with way more heart ❤️
We stock similar décor trends (boho, coastal, rustic, and modern) found at Temple & Webster, Kmart, Big W, Bunnings and Kogan — but 51% of our profits go back to Aussie communities in need.

What makes Aussie Homewares different?
We’re proudly Aussie-owned and operated, and every purchase supports disaster recovery and families in need through our registered partner, NDMS & other partners

Are your products sustainable or eco-friendly?
Yes! We favour natural fibres, recycled materials, and small-batch, ethically sourced products. Style with purpose — every piece tells a story.

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💳 Orders & Payments

How can I pay?
We accept Visa, Visa Debit, MasterCard, American Express, PayPal, and prepaid debit cards.

Is it safe to order online?
Yes — absolutely. We are members of “Verified by Visa” and “Secure by Mastercard,” and use industry-standard encryption to protect your personal and payment data.

How do I know you’ve received my order?
Once you place your order, you’ll see an order confirmation on-screen and receive an email with your details. Once shipped, you’ll receive a second email with tracking info. Please check your spam folder if you don’t see it within 30 minutes.

Can I track my order?
Yes. Your shipping confirmation email will include a tracking link so you can check the status of your order anytime.

Can I make changes or cancel my order?
Unfortunately, we process orders fast — so once your order is placed, we can’t make changes or cancel it.

What should I do if I receive the wrong or a faulty item?
We’re sorry! Please contact us within 28 days through our Contact Us page with your order number and our team will sort it ASAP.

Can I exchange an item?
We’re unable to offer exchanges at this time — but please see our Returns Policy for further options.

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🚚 Shipping & Delivery

Where do you ship to?
We ship Australia-wide, including metro, regional, and remote areas.

How long does shipping take?
Generally, shipping takes 2 to 12 business days, depending on your location.

What if I’m not home when my parcel arrives?
Couriers may leave the parcel in a safe place or with a neighbour. If not, a card will be left with pickup instructions or a re-delivery option.

Will I need to sign for delivery?
Yes — if someone is home. If not, your courier may leave it safely or provide instructions to reschedule or collect from a depot.

Can I ship to a different address than my billing address?
Absolutely. Just make sure you include any business or organisation names if shipping to a work address.

What if my parcel doesn’t arrive?
Please allow up to 5 business days past your expected delivery date for any delays. If it hasn’t arrived after that, contact us with your order number and we’ll investigate.

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🔁 Returns

• Please refer to our Returns Policy for full instructions on how to return your package.
• We currently do not offer exchanges.

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🌿 Style, Social Impact & Service

Do you offer Afterpay or other payment options?
Yes — we accept Afterpay, PayPal, and all major cards for a hassle-free checkout experience.

Can I buy gifts and send them directly?
Yes! We offer gift wrapping and handwritten note options — just select at checkout.

Can I get home styling advice?
Definitely. Email us or message us on Instagram — we’re happy to help style your space, no matter your budget.

Can you source items?
Sure can - just contact us with some pictures so we can help.

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🏬 General Info

Do you have a shop?
We’re 100% online — this keeps our prices lower and our impact higher.

Can I pre-order items?
Due to high demand and limited stock drops, we currently don’t offer pre-orders.

How can I contact you?
You can reach out anytime through our Contact Us page — we’ll get back to you ASAP.